Privacy Policy

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Privacy Notice

Dated: January 2022

1. Who is responsible for managing my information?

abarnett.co.uk is owned and maintained by:-

ARMITSTEAD BARNETT LLP (trading as “Armitstead Barnett ”)

whose registered office is at Dalton House, 9 Dalton Square, Lancaster, Lancashire, LA1 1WD

and whose registered number is OC350445

(“we” or “us“)

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data. It applies to our own websites, mobile applications and the businesses we operate.

We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

2. What information do we collect and how do we collect it?

We may collect information about you from a variety of sources. These include:-

– Information we collect directly from you;

– Iinformation we collect when you visit our sites, view our online content or use our mobile applications or other services; and

– Information we collect about you from other sources.

Information we collect Directly from you

We collect information directly from you when you engage us to act for you, create an account on our websites, call or email us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

• your personal details – Name, Email address, Postal address, Telephone Number;
• financial information (such as credit card, payment and bank account details); and/or
• future communication preferences.

 

 

Information we collect when you visit our sites, view our online ads or promotions, or use our mobile applications or other services

We may use cookies and other technologies to collect information when you visit our sites, view our online advertisements or promotions. The following are examples of information we may collect with these technologies:

• information about your device browser and operating system;
• IP address;
• web pages you view;
• links you click and/or
• information about the way you use the application.

Information Armitstead Barnett collects from other sources

We may obtain information about you from other sources (including publicly available sources) such as the Land Registry, Lexis Nexis, Companies House, social media platforms, referral agents and credit reference agencies etc.  Examples of information we may collect from other sources are:

• your personal details – Name, Email address, Postal address, Telephone number;
• publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content.

3. How do we use your information?

The information you provide may be used in a number of ways, for example:

• to enable us to provide the services you have engaged us to provide
• to develop new products and services
• to create and manage your account
• to enable us to provide related support services;
• to process payments;
• to protect against or identify possible fraudulent transactions;
• to personalise repeat visits to our websites or inform you about issues;
• to tell you about other products and services we think may be of interest to you (see below);
• to manage customer service queries;
• to enforce our Terms and Conditions and otherwise manage our business; and
• to help us to provide details or information you may have requested.

 

 

 

 

4. On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on one or more of the grounds set out below:-

 

Performance of a Contract

If you are purchasing products or services from us (including where you engage us to act as your agent)  we will use the details that you give to provide those products or services  to you. This information is likely to include your name, date of birth, contact details, payment details, information about your account and your property (if applicable) any additional information we may need to help meet your specific requirements and to provide the products or services you have ordered.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the goods or services you have ordered.

Legitimate Interest

We want to give you the best possible customer experience whilst respecting your privacy.

We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time. Where you do so we may continue to communicate with you on other grounds, such as to provide you with our services.

We may also use some of your personal information to administer the provision of our services for statistical purposes when we evaluate our range of services.

Data privacy law allows this as part of our legitimate interest in understanding our customers, marketing our services to them  and helping us to provide them with the highest levels of service and provided that this does not override your own interests and fundamental rights .

We may also make use of your personal data to the extent required to establish, exercise, protect or defend our legal rights, enforce our terms and to take legal advice.

Consent

We may ask for  your consent to share your name and contact details with selected third parties so that they can tell you about their products and services or so that we can share details of their products or services with you

If you agree, we may also pass on your information, in certain cases, for the purposes of conducting a credit check.

You can withdraw your consent at any time. Where you do so we may continue to communicate with you on other grounds, such as to provide you with our services.

You may also expressly instruct us to pass your information to or share your information with a third party, including another agent.

 

Legal Obligation and Compliance

We may also use and disclose your personal data for compliance purposes, as required by any legal, regulatory, law enforcement, professional or taxation authority and to the extent that we are required to do so by law, regulation or court order.

 

5. Who will you share my information with?

In order to provide you with the products and services that we offer and/or which you have ordered we may share your information with:

• our service providers
• credit/debit card, banks and payment processing companies; and
• other third parties who we may need to work with to deliver services or products or fulfil orders on your behalf, for example solicitors, surveyors, valuers, structural engineers  and other suppliers.

We may also use and disclose your personal data without your permission:-

• in connection with any legal proceedings or claims or prospective legal proceedings or claims,
• to legal, justicial, regulatory, law enforcement, public health, professional standards and taxation authorities,
• to prevent crime;
• to take legal advice; and
• to establish, exercise, protect, enforce or defend our legal rights

6. How do you manage my information?

We may from time to time appoint or third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA.

For example, we may rely on a third-party service provider to:-

• carry out your service requests and answer your questions;
• host our sites and deliver our email or other communications;
• analyse our data, sometimes combined with data from other sources, to send you communications;
• carry out research and analyse data to improve our products, services and sites and/or
• perform other services that we request.

We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws.

If we transfer your personal data to service providers outside the United Kingdom then we will always use a lawful method to do so.

7. Updating Your Details?

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to :- marketing @abarnett.co.uk or contact us at :- Armitstead Barnett, Market Place, Garstang, Lancashire PR3 1ZA.

Alternatively you can call on 01995 603180

8. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is properly disposed of or deleted in a secure manner.

9. Your rights

You have the right to ask us at any time:-

• to confirm whether we hold any of your personal data;
• to send you a copy of any personal data that we hold about you;
• to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
• to delete (to the extent possible) any of your personal data, where we are required by law to do so;
• to stop processing your personal data, where we are required by law to do so;
• to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
• to stop processing any of your personal data that we process on the basis of our legitimate interests; and
• to stop sending you marketing material. However please note that if we do this we may continue to send you service related (i.e. non-marketing) communications, such as email updates

We do not use your personal data for the purpose of profiling.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below:-

Dianne Turner – Head of Operations

Armitstead Barnett, Market Place, Garstang, Lancashire PR3 1ZA

Or by email to: Dianne@abarnett.co.uk

 

10. Does the notice apply to linked websites?

Our websites may contain links to 3^rd parties’ websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

11. When do you monitor telephone calls?

We (or our service providers) may from time to time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service.

12. How do we update this privacy notice?

We keep our privacy notice under regular review and we will place any updates on our webpage.

13. Who can I contact if I have queries about this privacy notice?

You can also contact us directly if you have any questions about our privacy notice or information we hold about you.

Please write to us at:-

Dianne Turner – Head of Operations

Armitstead Barnett, Market Place, Garstang, Lancashire PR3 1ZA

Or by email to: Dianne@abarnett.co.uk

If you are dissatisfied with our handling of any query or complaint you also have the right to raise concerns with The UK Information Commissioner:  https://ico.org.uk